Operations Best Practices
Implement Operational Excellence Across Your AWS Environment
Establish proven processes, monitoring, and incident response capabilities that keep your infrastructure reliable and your team productive.
Having AWS infrastructure is one thing. Operating it reliably, efficiently, and at scale is another. Many teams struggle with alert fatigue, unclear ownership, missing runbooks, and reactive firefighting instead of proactive management.
Our operations best practices service helps you establish the processes, tooling, and documentation needed to run AWS infrastructure like a mature organisation, whether you're a 5-person startup or a 500-person enterprise.
What We Implement
Monitoring & Alerting
CloudWatch dashboards, meaningful alerts (not noise), on-call rotations, and escalation policies. Know about problems before your customers do.
Backup & Recovery
Automated backup strategies, tested recovery procedures, RTO/RPO definitions, and disaster recovery plans that actually work.
Incident Response
Documented playbooks, clear escalation paths, post-mortem processes, and communication templates. Turn chaos into coordinated response.
Change Management
Safe deployment practices, rollback procedures, change windows, and approval workflows that balance speed with safety.
Documentation & Runbooks
Architecture diagrams, system dependencies, troubleshooting guides, and runbooks that help your team respond confidently.
Operational Metrics
SLIs, SLOs, error budgets, and dashboards that show what matters. Measure reliability, not just uptime.
Our Approach
1. Operational Readiness Assessment
We evaluate your current state against operational excellence principles to identify gaps and priorities.
2. Tailored Implementation Plan
Not every startup needs enterprise-grade runbooks. We design practices that fit your team size, maturity, and risk tolerance.
3. Hands-On Implementation
We don't just write documents and leave. We implement tooling, train your team, and ensure practices are actually adopted.
4. Continuous Improvement
Operational excellence is a journey. We help establish review cadences and improvement processes for ongoing maturity.
Ideal For
Growing Teams
Moving from "everyone does everything" to defined roles and processes
Scaling Businesses
Infrastructure complexity outgrowing ad-hoc operational approaches
Reliability-Focused Organisations
Reducing incidents and improving mean time to recovery
CloudPoint